Priced by the call.
Not the minute.

Most don't. The voice is natural, it handles interruptions, and it understands context instead of reading a script. That said, we don't recommend hiding it — if a caller asks directly, it tells them it's an assistant and offers to connect them to a person. Callers care far more about getting a fast answer than who gave it.

No. You keep your existing business number and forward it to SingleDesk — takes about two minutes with your carrier. You can forward all calls, or only the ones you don't pick up within a few rings. We can also provide a new local number if you'd rather test it side by side first.

It does one of three things depending on how you set it up: transfers the caller to you or a team member with the context already relayed, takes a detailed message and texts it to you immediately, or books a callback slot on your calendar. It never leaves a caller stuck or guesses at an answer it doesn't have.

Two to three business days from signup to live. We scan your website and Google Business profile to pre-load your services, hours and service area, you review and correct it, record or pick a greeting, and forward your line. Dispatch and calendar integrations can add a day. Command plan customers get a dedicated onboarding manager who runs it with you.

Any inbound call the AI actually answers and handles. Spam and robocalls that get filtered out don't count against you. Call length doesn't matter — a 30-second question and a 6-minute booking both count as one call. That's the point of counting calls instead of minutes: a long conversation never costs you more than a short one.

On Starter and Pro, we don't cut your calls off or bill you automatically. We flag it in your dashboard and reach out about moving you to the right tier. On Command, the first 1,200 calls are included and anything beyond that bills at $0.79 per call, shown in your dashboard in real time. No tier ever stops answering your phone mid-month.

Yes, on Pro and Command. You define what counts as an emergency for your trade — burst pipe, gas smell, no heat with an infant in the house, lockout. When the AI detects those conditions it escalates immediately: rings your on-call cell, sends an urgent SMS, and stays with the caller until someone picks up.

No contract and no setup fee on Starter or Pro. Month to month, cancel whenever. Command includes white-glove onboarding at no extra charge. We'd rather earn the next month than lock you into twelve.

If you're a solo operator getting under 35 calls a week, start on Starter. If you have a crew, run dispatch software, or take emergency calls, Pro is the right fit — it's what most trades businesses land on. Command is for multi-location operations or anyone above 500 calls a month. Start the free trial on whichever looks close; we'll tell you if you're on the wrong one.